Policies

Booking Policies

Booking Deposits & Confirmation

A booking deposit of 25% is required to secure your event date. The remaining balance must be paid 72 hours ahead of the agreed payment deadline stated on your quotation or invoice.

An event is not considered fully confirmed until the required deposit has been received.

Event Date Changes & Rescheduling

Requests to change an event date must be made in writing and are subject to availability. Where possible, Decor By Victoria will transfer the booking to an alternative available date.

Cancellation & Refund Policy

Cancellations must be made in writing. The booking deposit is used to secure the event date and cover initial planning and preparation.

Refunds for any remaining balance will depend on the timing of the cancellation and any costs already incurred for materials, suppliers or preparation. Any applicable refund will be communicated and processed in line with the agreed booking terms and applicable consumer rights.

Decor Hire, Damage & Loss

All hired decor and equipment remain the property of Decor By Victoria. Clients are responsible for making sure hired items are returned in the same condition in which they were provided.

The client may be responsible for reasonable repair or replacement costs where items are damaged, lost or not returned.

Venue Access & Setup

Clients are responsible for making sure Decor By Victoria has suitable access to the venue at the agreed setup and collection times. The venue must provide adequate space and any permissions needed for installation.

Delays or restrictions caused by the venue or lack of access may affect the setup and installation.

Outdoor Events & Weather

Outdoor installations are subject to weather and venue conditions. If the weather is unsuitable or unsafe, Decor By Victoria may need to modify, relocate or remove elements of an installation to protect the decor, venue, team and guests.

Any necessary changes will be discussed with the client where possible.

Design Changes

Once a design, quotation or concept has been approved, significant changes requested by the client may result in additional costs. [CLIENT TO PROVIDE: the rest of this policy]